Privacy policy
PRIVACY POLICY
Last Updated: September 15, 2026
At HourVilla (“HourVilla,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use the HourVilla website, we may collect information that you voluntarily provide to us, including:
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Full name
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Email address
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Billing address
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Shipping address
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Telephone number
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Order and transaction information
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Product and purchase preferences
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Information you provide when contacting customer support
We may also automatically collect certain technical information when you visit our website, such as:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Website interactions
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Approximate location derived from technical information
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Date and time of website visits
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Referring website or source
2. How We Use Your Information
We may use the information we collect to:
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Process and fulfill orders
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Process payments
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Ship purchased products
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Provide customer support
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Respond to questions and requests
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Send order confirmations and shipping updates
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Manage our website and services
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Improve our products, website, and customer experience
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Detect and prevent fraud, abuse, or unauthorized activity
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Comply with applicable legal obligations
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Send promotional communications where permitted and where you have provided appropriate consent
3. Payment Information
Payments may be processed through third-party payment providers.
HourVilla generally does not directly store complete payment card information on our own servers. Payment information may be collected and processed by the applicable payment provider according to its own privacy policy and security practices.
We recommend reviewing the privacy policies of payment providers used during checkout for additional information about how payment information is handled.
4. Shipping & Order Information
To fulfill your order, we may share necessary information with shipping carriers, fulfillment partners, suppliers, or other service providers involved in processing and delivering your purchase.
Information shared may include your name, shipping address, telephone number, order details, and other information necessary to complete delivery.
5. Service Providers
HourVilla may use trusted third-party companies and service providers to help operate our business, including providers for:
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Website hosting
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E-commerce services
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Payment processing
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Shipping and delivery
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Analytics
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Customer support
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Email communication
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Website security
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Marketing and advertising
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and support advertising or analytics activities.
Cookies may be used to:
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Keep items in your shopping cart
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Maintain website functionality
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Remember preferences
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Understand how visitors use our website
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Measure advertising performance
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Improve our website and services
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics information may include pages visited, approximate geographic information, device information, browser information, traffic sources, and interactions with the website.
This information helps us understand website performance and improve the customer experience.
8. Marketing Communications
If you choose to receive promotional communications from HourVilla, we may use your email address to send information about products, promotions, offers, or other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at:
Transactional communications, such as order confirmations, shipping notifications, and important service messages, may still be sent when necessary to fulfill your order or provide our services.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
10. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
HourVilla is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly request or collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.
13. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include requesting access to personal information we hold about you, requesting correction of inaccurate information, requesting deletion where legally applicable, or withdrawing consent for certain uses of your information.
To make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests.
14. International Customers
HourVilla may serve customers located in different countries.
As a result, personal information may be processed or transferred between countries where our service providers or business operations are located.
Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
HourVilla
Email: contact@hourvilla.com
Website: hourvilla.com