Shipping policy
SHIPPING POLICY
Last Updated: September 15, 2026
At HourVilla, we carefully prepare and ship every order to ensure your watch reaches you safely. Please review the information below before placing your order.
1. Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive shipping information and tracking details when available.
Please note that weekends and public holidays may affect processing times.
2. Delivery Time
Our standard estimated delivery time is:
7–14 business days
Delivery times are estimates and are calculated from the date your order is shipped, not necessarily from the date the order is placed.
While we work with shipping providers to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
3. Tracking Information
When tracking information is available, it will be provided to you by email.
Tracking updates may take some time to appear after the package has been handed to the carrier. In some cases, tracking information may not update continuously while the package is in transit.
If your tracking information appears inactive for a period of time, please allow additional time for the carrier's system to update.
4. International Shipping
HourVilla may ship orders internationally.
International shipments may be subject to additional procedures, customs inspections, import requirements, duties, taxes, or other charges imposed by the destination country.
Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that products ordered from HourVilla can legally be imported into their destination country.
5. Customs & Delays
Customs processing is outside of HourVilla's control and may cause delays beyond the estimated 7–14 business-day delivery period.
Possible delays may result from:
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Customs inspections
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Import procedures
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Incorrect or incomplete delivery information
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Carrier delays
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Weather conditions
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Public holidays
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Transportation disruptions
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High shipping volumes
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Other circumstances outside our reasonable control
A customs-related delay does not automatically qualify an order for a refund.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply before the order can be reshipped.
Please contact us as soon as possible if you realize that your shipping information is incorrect.
7. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
When contacting us regarding a shipping issue, please include your order number and relevant photographs or tracking information when applicable.
We will review the situation and work with the relevant shipping provider where appropriate.
8. Delivery Confirmation
Once the shipping carrier confirms that an order has been delivered to the address provided during checkout, HourVilla may consider the order successfully delivered.
If you believe a package was marked as delivered but you have not received it, please contact us promptly so we can help investigate the delivery with the carrier.
9. Delivery Estimates
The 7–14 business-day timeframe is an estimate and not a guaranteed delivery date.
We recommend allowing additional time during periods of unusually high shipping volume, holidays, customs processing, or other unforeseen circumstances.
10. Contact Us
If you have questions about shipping, tracking, or your order, please contact us:
HourVilla
Email: contact@hourvilla.com
Website: hourvilla.com
We are happy to assist with your order and shipping questions.