RETURN & REFUND POLICY

Last Updated: September 15, 2026

At HourVilla, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact us so we can review the situation and help find an appropriate solution.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the following conditions generally apply:

• The item must be unused and in its original condition.

• The watch should be returned with its original packaging and included accessories, where applicable.

• The item must not show signs of intentional damage, modification, or misuse.

• Proof of purchase or the original order number must be provided.

• The return request must be submitted within 14 days of delivery.

Items that do not meet these conditions may not qualify for a refund.

2. Damaged or Defective Items

If your watch arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging if it was damaged during delivery

We will review the information and determine the appropriate resolution, which may include a replacement, repair, partial refund, or full refund where applicable.

3. Incorrect Item

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

After reviewing your order, we may provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.

4. Change of Mind

If you simply change your mind after receiving your order, you may request a return within 14 days, provided that the product meets our return conditions.

Return shipping costs for a change-of-mind return are generally the responsibility of the customer unless otherwise required by applicable law.

5. Non-Returnable Situations

A return or refund may be refused where the product has been:

• Damaged through misuse or improper handling

• Modified, repaired, or altered by the customer or a third party

• Intentionally damaged

• Returned without the required accessories or packaging where those items are necessary for the return

• Returned after the applicable return period

This does not affect any consumer rights that cannot legally be excluded.

6. How to Request a Return

Before sending anything back, please contact us at:

contact@hourvilla.com

Please include:

Subject: Return Request – [Order Number]

In your message, provide your order number, the reason for the return, and photographs or other relevant information when applicable.

Do not send a return package to an address without first receiving return instructions from HourVilla.

7. Return Shipping

If a return is approved, we will provide instructions regarding where and how the item should be returned.

Unless the return is due to an incorrect, damaged, or defective item attributable to HourVilla, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service and keeping proof of shipment until the return has been fully processed.

HourVilla is not responsible for returned packages that are lost in transit when the customer has not used an appropriate trackable shipping method.

8. Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Please allow additional time for the refunded amount to appear in your account after the refund has been processed.

9. Partial Refunds

In certain circumstances, HourVilla may offer a partial refund instead of requiring a full return.

Any partial refund will be discussed with the customer before being processed.

10. Refunds for Undelivered or Returned Packages

If an order is returned to HourVilla because of an incorrect address, failure to accept delivery, or another issue attributable to the customer, please contact us at contact@hourvilla.com.

Depending on the circumstances, we may offer a refund or reshipment. Additional shipping costs may apply for reshipment.

11. Exchanges

If you would like to exchange an item for another product, please contact us at contact@hourvilla.com before returning the original item.

Exchange availability depends on product availability and the circumstances of the request.

12. Customs & Refused Shipments

Customers are responsible for ensuring that orders can legally be imported into their destination country.

If a shipment is refused, detained, seized, or returned by customs or another government authority, the resolution will depend on the circumstances and applicable law.

HourVilla does not guarantee customs clearance or the release of an item by a destination country's authorities.

13. Contact Us

For all return and refund questions, please contact:

HourVilla
Email: contact@hourvilla.com
Website: hourvilla.com

We recommend contacting us before sending any product back so that we can provide the correct return instructions.